terms & Conditions

London Heritage is a trading name for Story & Stone Ltd. The document referred to below constitutes a legally binding agreement between you and Story & Stone Ltd ("we" or "us”) which operates the Internet website with the domain name www.storyandstone.co.uk (the “Site”) and via Instagram under London Heritage Antiques.

It documents your rights and responsibilities and ours with regards to (a) your access to the Site; (b) your use of the Site; (c) any communications sent from Story & Stone Ltd; (d) all information, products, services, and materials contained on or our site.

By entering the Site you unconditionally accept the terms and conditions in this Agreement (set out below) and any future alterations we may make subsequently.

1. USERS
1a. Anyone who enters our Site is deemed a user ("User"). You are free to enter the site whenever you wish whilst adhering to all the relevant terms and conditions.


1b. The use of this website is permitted for personal use only. Please remember that it is illegal to re-publish, sell, reproduce or otherwise exploit any items on our site for material purposes from this website, or create any item based on the content of this site.


1c. You alone are absolutely responsible for any information sent to us and its accuracy and validity. You agree that you will not use and that you will not allow the use of any device or method that could possibly interfere with our Site. You may access and view the Content appearing on this Website for personal, non-commercial use only.

2. GENERAL

2a. Any information, content or opinions given on our website are purely subjective and we cannot guarantee its fitness for purpose or accuracy.

2b. The contents of the Site, do not represent any form of advice by us and is not intended to be used as such. We reserve the right to change the content at any time and will not be held liable for any failure of software during a purchase or at any time whilst using our site.

2c. Please be aware that the items offered for sale on this website are also on sale with respective dealers, therefore, they may be have been sold before the website is updated. It is mandatory for confirmation of availability to be made prior to every purchase. London Heritage represents a number of dealers online.


2d. Please be absolutely sure you wish to purchase an item before you commit to buy it. If you fail to contact us with payment details by the agreed date, the item will no longer be reserved for you and will be offered to other potential clients.


2e. Story & Stone Ltd is a Limited company and our registered address is at:

Story & Stone Ltd, TAG Farnborough Airport, Farnborough, Hampshire, GU14 6XA

 Phone: 07860605570, Email: dannielle@storyandstone.co.uk

3. SHIPPING & HANDLING
3a.We offer a £35 worldwide delivery service on all orders. However, there are some locations which are exempt from our delivery and we are unable to deliver to.


3b.A purchase will be shipped within 8 days of receipt of payment. Items will not be shipped to a postal box address.​


3c. Confirmation will be sent out as soon as your money has been cleared.


3d. The customer is responsible for all additional duties, taxes and/or tariffs that may be incurred on international orders.

4. RETURNS

We will accept returned goods for a refund if you:


4a.Contact us to let us know of your intention in line with our returns and exchanges policy. Once agreed, with correct procedures followed and authorised, all items must be returned to us within 14 days via a secure and insured service. Items will not be valid for a refund if sent or returned ahead of contact and agreement with us directly.


4b.Return items in the same condition as they were received by you - damaged, broken, resized or altered items will not be accepted for a refund. Antique and vintage pieces are not suitable to wear whilst gardening, playing sport, washing, bathing etc. Please consider your item when wearing or engaging in various activities. Discolouration can occur when Foil-backed pieces come into contact with water.


4c. It is the responsibility of international customers to label the returned package correctly as antique returned goods, so as to avoid any needless charges when re-entering the UK. If there are any charges incurred for returned items, that are out of our control, such as import duties, then these will be deducted from the refund amount.

5. PRIVACY POLICY

We are committed to protecting your privacy and will never give your details out to any third party without your expressly asking us to do so.

 

We will store your data in accordance with the Data Protection Act 1998. The data we keep pertains only to shipping details and we will only send you mail directly relating to your purchase from us, to include company, service and product updates.

 

All transactions are strictly confidential and we will not have access to your credit card details. All online transactions will be made through our online partner, Paypal. All details of the terms and conditions and privacy policy of Paypal are listed clearly at www.paypal.com.

6. DISCLAIMER

6a.The information contained in this website is for general information purposes only. The information is provided by Story & Stone Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


6b.In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


6c.Through this website you are able to link to other websites which are not under the control of Story & Stone Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


6d.Every effort is made to keep the website up and running smoothly. However, Story & Stone Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Thank you for reading our terms and conditions. We hope you enjoy our service.

 

© 2017 - 2018 Story & Stone Ltd. All rights reserved

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