Simple & Easy

Shipping & Returns

Shipping Policy

We are delighted to offer a £35 world wide, secure shipping on all orders tracked with FedEx. Please note, handling times may vary - we would currently suggest a delivery time frame of 6-9 days location depending; while this may be generous, we would aim to deliver to you as soon as possible.

However, if your order is urgent or you would like it by a preferred date please request this in writing when purchasing. Additional charges may apply.

 

International orders may take up to 14 days for delivery. Orders are not posted on a Saturday or Sunday or public holidays, though exceptions may be made for special requests.

Given UK laws, there are a handful of countries that we cannot post to. If you have any questions or queries surrounding shipment to your country, please get in touch.

 

Some limitations may include posting to;

Africa, Brazil, Cambodia, India, Indonesia, Israel, Lithuania, Pakistan, Republic of Georgia, Russia, South Africa, Turkey, and in some instances, Singapore and UAE.

Exchanges & Returns

It's incredibly important to us that our customers are happy and assured with their purchases. We offer an easy, straightforward and supportive service and policy, ensuring we exchange or return in line with the best business practise.


We are happy to offer exchange or store credit across our pieces where possible, following our requirements and notified within 3 days of receiving the item as signed for. All exchanges and refunds must provide proof of reason and must follow the process requested by each dealer.

Refunds requested on items which are confirmed as not as described must provide certificates from members of either LAPADA Association of Art & Antiques Dealers (formerly London and Provincial Antique Dealers Association) or NAJA, the National Association of Jewellery Appraisers. Should you be located outside of a country where these services are offered, please contact us.

Refunds requested on personal grounds, such as change of financial circumstance or desire of product are subject to individual dealer discretion.

 

Eligible refunds must be requested within 7 days of goods received and items must be returned within 14 days of receipt in their original listed condition; unaltered and not having been re-sized. All returns must be agreed by prior notice and arrangement; goods returned without the correct process will not be eligible for a refund.

All goods are to be returned via a secure and insured service, at the customer's expense, within 14 days of receipt with full tracking information. All goods must be marked with appropriate coding, including antiques to avoid return duty, taxes and changes. Any duty, taxes or charges for items returned are the responsibility of the customer and will be deducted from the refunded amount.

In confirmed cases of misrepresentation, we will cover shipping charges. 

Antique pieces are often delicate, and as such, must be handled with care. Damaged or broken items will not be eligible for a refund. ​

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